Work Well with Difficult People

Do you find yourself avoiding conversations you know you ought to have or wishing you could be more assertive and in control? Ignoring the problem co-worker, employee, client, or situation is disastrous to a leader's effectiveness if left unchecked. Learn how to distinguish the contrarian from the truly problematic. Discover how to skillfully and tactfully deal with those who sabotage other's success, create chaos or who make tasks more difficult than they have to be.

• Learn how to handle difficult people while maintaining a calm self-confidence
• How to de-escalate tense situations
• Minimize conflict and deadlocks by learning the skills necessary to handle difficult people

Cathy Liska

Cost:
$25 C4W Members
$35 Non Members
Registration required